Shipping Policy

Effective Date: 14 September 2026

CANDLON APPARELS OPC PRIVATE LIMITED is committed to delivering men's apparel to customers through a convenient and reliable shipping experience. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing

Orders are processed after successful order confirmation and payment authorization, where applicable. Processing time may vary depending on product availability, order volume, and other operational factors. Customers will receive order confirmation and relevant dispatch information through the contact details provided during checkout.

2. Delivery Locations

We deliver to serviceable locations within India through available delivery partners. Delivery availability may depend on the customer's PIN code and the shipping service provided for the order.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed. Charges may vary depending on the delivery location, order value, package size, and applicable shipping offers.

4. Estimated Delivery Time

The estimated delivery date or delivery timeframe will be shown during checkout or communicated with the order details, where available. Actual delivery may vary due to location, weather, courier delays, public holidays, or other circumstances beyond the Company's reasonable control.

5. Order Tracking

Where tracking is available, customers may receive tracking details after dispatch. Customers can use the provided tracking information to follow the progress of their shipment or contact customer support for assistance.

6. Delayed or Undelivered Orders

If an order is delayed or has not arrived within the communicated delivery timeframe, customers should contact customer support with their order number. The Company will coordinate with the delivery partner and provide an update or appropriate resolution.

7. Incorrect Address

Customers are responsible for providing accurate name, phone number, and delivery address details during checkout. If an order is returned due to an incorrect or incomplete address, re-delivery or additional shipping arrangements may be subject to applicable charges and operational feasibility.

8. Delivery Inspection

Customers are encouraged to check the package condition at the time of delivery. If a package appears damaged or the delivered product is incorrect, please contact customer support promptly with relevant order details and photographs where requested.

9. Contact Us

For shipping-related questions, please contact:

CANDLON APPARELS OPC PRIVATE LIMITED

Office Address: Plot no 11 & 14, Pragathi Nagar, Hyderabad, Medchal, Malkajgiri, Telangana 500090

Phone: +91 9515393281

Email: candlonapparelopc@gmail.com

WhatsApp: +91 9652453345